A Roswell resident was recently elected to serve as National Chair of the nationwide Taxpayer Advocacy Panel (TAP). Panel members listen to taxpayers, identify issues and make suggestions for improving Internal Revenue Service (IRS) service and customer satisfaction.
Phil Kleiber will provide leadership to the 70 volunteers serving on the panel. The panel represents local taxpayers as well as work on national issues. Upon his selection, Mr. Kleiber said, “I’m very honored and excited to be elected as National Chair, and represent not only Georgia citizens, but to have a chance to make a positive contribution to the experience of taxpayers nationwide.” This is the third year that Mr. Kleiber has served on the panel. During 2019, he served as chair of the Toll-Free Phone Line Committee.
TAP members devote hundreds of hours yearly to the panel. Members work with IRS executives on priority topics and also serve as a conduit and outreach resource for grassroots issues between the public and the IRS. Some of the professions represented on the panel include teachers, engineers, attorneys, public administrators, home makers, accountants, law enforcement officers, professors, and retired military and small business owners.
“Historically, the TAP has played an important role by providing the IRS with input to improve taxpayer services,” said Erin Collins, IRS National Taxpayer Advocate and head of the Taxpayer Advocate Service. “This year, TAP’s input may be more valuable than ever, as the IRS works to implement the Taxpayer First Act and to assist large numbers of taxpayers facing challenges in resolving tax problems resulting from the COVID-19 pandemic. I look forward to working with the members of TAP toward improving tax administration and taxpayer services.”