Dear Sawnee EMC Members,
Over the past few days, we have all seen an impact within our communities due to the effects of the potential presence of COVID-19. As this situation evolves, all of us are assessing how to best keep ourselves and those around us healthy and safe.
The staff of Sawnee EMC has already taken steps to ensure that all our members continue to receive reliable and dependable electric service during this time. It is important to let you know that we have put into place “proactive” and “measured” steps to maintain our goal of providing reliable electric service.
We remain committed to keeping our employees safe and your service “on” however, with this in mind, we are altering our traditional “business as usual” practices. We, like you, recognize that this is an ever-evolving situation and will require that our staff limit “person-to-person” interactions as we move forward.
To better assist you, we want to remind you that we have tools that will allow you to interact with the staff of Sawnee virtually, such as chat, texting, our app, as well as, contacting our Customer Call Center by phone. Information about all of these communication methods are available at www.sawnee.com. You can also utilize our drive thru and payment kiosk options.
Finally, we will strive to keep you updated as our work practices evolve during this challenging time. You can look for these updates via email, social media and our web site at www.sawnee.com.
Meeting the needs of our members is what we do every day and you can rest assured that will not change. While these are trying times that will require a “new” approach to meeting your needs, we will do so with confidence, commitment and respect.
Thank you for your continued support.
Michael A. Goodroe
President and CEO