ATLANTA — Fulton County’s Deputy Chief Operating Officer for Infrastructure Ellis Kirby has recently earned the Achievement in Facilities Management Award from the International Facility Management Association’s Atlanta chapter.
In September, Kirby assumed his current role, moving up from serving as the Director of the Department of Real Estate and Asset Management.
In that role he took over a department, he engaged the team to focus on customer service and process improvement, he launched two key changes that prompted a departmental mindset shift and the designation of a departmental senior manager to lead the performance improvement process.
In addition, Kirby is currently leading the implementation of a $90 million bond program to improve key facilities and infrastructure that has been neglected for years.
“We have greatly improved customer service through a focus on improving our communications and processes,” Kirby said.
“We have also been fortunate to be provided with capital funding to make lifetime improvements to our facilities. The combination is driving impactful first impressions along with improving the atmosphere in our facilities for our residents and employees.”
His leadership has helped the department see increases in customer satisfaction, facility maintenance key performance indicators, employee satisfaction and facility improvement resources.