ROSWELL, Ga. — The City of Roswell 911 Emergency Communications Center recently partnered with RapidSOS to launch the 911 Integration Device Location Technology with Uber.  

Roswell 911 Communications Division is the first agency in the North Fulton area to receive accurate caller location and additional emergency data from Uber passengers who initiate a call to 911 via the Uber app’s “911 Assistance” feature.  

This new emergency button feature on the Uber app allows 911 dispatchers to automatically obtain precise details, including Uber driver and rider information, vehicle description, license plate, current location and direction of travel. When Uber’s in-app emergency button is used, the information is sent digitally to the RapidSOS interface, which a dispatcher can then access once a caller indicates they are using the Uber service.

This technology and additional location information is only available on updated versions of iPhones and Androids.

In late 2018, Roswell 911 professionals began receiving more precise location information from 911 callers. Developed by RapidSOS, this life-saving secure data allows Roswell 911 to provide faster and more effective emergency response. The new technology will directly benefit and assist with the response from Roswell emergency services.

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